Refund policy
Last updated: 4 February 2026
1. What refunds you're entitled to
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right of withdrawal after buying digital content — but that right ends the moment you access the content.
Here's how that plays out in plain English:
| Situation | Refund? | Deadline |
|---|---|---|
| You bought a licence and haven't signed in to view the paid content. | Yes — full refund. | 14 days from purchase. |
| You accessed the paid content but the site was broken for you (e.g. AI grading down, questions won't load, PDFs 404). | Yes — full refund if we can't fix it in 5 working days. | 30 days from purchase. |
| You bought the wrong course by mistake (e.g. SL AA when you needed SL AI). | Yes — we swap you to the correct course at no extra cost. | 7 days from purchase. |
| You changed your mind after using the paid content. | Generally no — you waived the automatic right to withdraw when you accessed the content. | — |
| Duplicate charge on your card (you accidentally bought twice). | Yes — full refund of the duplicate. | Anytime. |
| You bought the Pre-IB course and it's now past 28 August. | No — the summer window is disclosed on the checkout page. | — |
| You bought €5 AI IA Feedback credits and haven't used any. | Yes — full refund. | 14 days from purchase. |
| You bought €5 AI IA Feedback credits and used at least one. | Generally no — you've consumed the digital service. Unused credits from a multi-pack can be refunded pro-rata. | — |
| You booked the €100 Examiner IA Review and haven't uploaded your draft yet. | Yes — full refund minus a €5 admin fee. | Any time before you upload a draft. |
| You uploaded your draft for the €100 Examiner IA Review but Pete hasn't started marking. | Yes — 50% refund (the other 50% covers the reserved marking slot). | Until Pete emails "I'm starting your review". |
| Pete has delivered the written feedback and/or held the 20-minute video meeting for the €100 tier. | No — the service has been delivered. | — |
| Your school licence: cohort didn't sign up, students didn't use it, or budget got pulled. | Pro-rata refund based on unused seats / months. | 60 days from purchase. |
2. Why "accessed" matters
UK/EU consumer law lets sellers of digital content ask the buyer to expressly waive the 14-day cancellation right in exchange for instant access. On our checkout page you tick a box confirming:
- You want the content delivered immediately, and
- You understand you lose the automatic right to cancel once you access it.
This is the same rule Netflix, Kindle, Steam, Apple, Audible and every other digital-content seller in the UK/EU relies on. "Accessed" means signing into the paid area and loading at least one gated question, PDF or worked solution.
3. How to request a refund
Email pbromfield@ibmathrevision.com with:
- The email address on your account,
- The date of purchase (approx is fine),
- Which situation from the table above applies, and
- Any relevant screenshot if something's broken.
We'll reply within 3 working days with either a refund confirmation or a specific explanation of why not.
4. When you'll see the money back
Refunds are processed through the original payment method via Stripe. Typical timings:
- Card refund: 5–10 working days to land on your statement.
- Bank transfer refund (SEPA / Faster Payments): 1–3 working days.
- PayPal: Instant to your PayPal balance, 1–5 days if returning to a linked card.
We don't charge a processing fee for refunds. Your card issuer's FX rate may differ slightly between the original purchase and the refund — that's a currency thing, not something we control.
5. Chargebacks & card disputes
Please email us first before filing a chargeback with your card issuer. Chargebacks cost us a €20 fee regardless of outcome, and if we can resolve it directly it's faster for both of us. Filing a chargeback that we successfully rebut may result in your account being closed.
6. School / bulk licence refunds
School licences are governed by our separate Data Processing Agreement (available on request) and the invoice / purchase order between us. Refund terms are pro-rata based on unused seats and unused months. Contact pbromfield@ibmathrevision.com for a calculation.
7. Contact
Pete Bromfield · IB Math Revision · pbromfield@ibmathrevision.com
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