Refund policy

Last updated: 8 November 2026

In short: Try the site free for 7 days, no card needed. If you buy a plan or an exam pass and you’re not satisfied, email us within 14 days of paying and we’ll refund you in full, even if you’ve used it. Plans renew until you cancel; cancel any time and you keep access to the end of the period you’ve paid for.

1. Free trial

New accounts get 7 days of full access free, starting when they answer their first question. No card is needed, nothing is charged and there is nothing to cancel. Changes apply to trials started after 8 November 2026: a free week that started earlier keeps the days it was given.

Pro bought at checkout starts with a 7-day free trial if you haven't had a free period with us before (one per person across our sites: the free week, a card trial or a Founding month): your card is not charged until day 7, and cancelling before then costs nothing. Otherwise Pro starts straight away, and checkout says so before you pay.

2. 14-day money-back

Not satisfied? Email us within 14 days and we’ll refund you in full, whether or not you’ve used the site. The 14 days start:

Plans (Pro, monthly or yearly, or an older plan you are still on): from your first payment for the plan (for a plan that started with the 7-day checkout trial, the first charge after it).
Exam passes (€79, where offered): from the day you buy the pass.
One-off purchases (the IA package and AI IA feedback credits, and the SAT Math Prep licence and IB + SAT bundle bought before they were retired on 28 September 2026): from the day you buy.
Renewals: if your plan renews and you haven’t used it since, email us within 14 days of the renewal payment and we’ll refund that payment.

When a refund is issued, the plan or pass it paid for ends automatically and its paid access stops. Your account, your progress and the free parts of the site stay.

The One-to-one IA Review with Pete (€100) is a service Pete does by hand. Cancel before you upload your draft for a full refund. Once you’ve uploaded it and asked us to start, a cancellation within 14 days of booking is refunded less a fair amount for the marking already done; once the written feedback and meeting have been delivered, the service is complete and there is nothing left to refund.

Personalised question sets (€5, or €20 for five) are built by hand. Any set we haven’t started is refunded in full within 14 days of buying; a set we’ve started at your request is refunded less a fair amount for the work done, and a delivered set is complete.

3. Renewals and cancelling

Plans renew automatically, every month or every year (you choose at checkout), until you cancel.
Cancel any time from your account (“Manage subscription”) or by emailing us. Cancelling stops the next renewal: you keep access to the end of the period you’ve paid for, and nothing more is charged.
Apart from the money-back above, we don’t refund part of a month or year when you cancel.
Switching plan from your account (for example Essentials to Pro, or monthly to yearly) is worked out pro rata: Stripe adds the difference for the rest of the period to your next bill, or takes it off.
Exam passes don’t renew, so there is nothing to cancel.

4. If something doesn’t work

If something you paid for doesn’t work as described, tell us. We’ll fix it, and if we can’t within a reasonable time, we’ll refund some or all of what you paid. Charged twice by mistake? We refund the duplicate whenever you notice.

5. How to ask for a refund

Email pbromfield@ibmathrevision.com with:

the email address of the account, and
what you bought and roughly when.

No form, no questions you have to answer. The account holder or the person who paid (for example a parent) can ask. We give these a priority response.

6. When the money arrives

Refunds go back to the card or account you paid with, in the currency you paid, through our payment provider Stripe. There is no fee. After we send a refund, banks usually take 5 to 10 working days to show it.

7. School plans

A school plan is bought by a school, not by a consumer, so these terms apply to it instead of consumer cancellation rights.

Licences are yearly and renew each year until cancelled. Cancel any time by emailing us (or from the billing portal if you paid by card): the licence runs to the end of the year you’ve paid for and doesn’t renew.
New licence: within 60 days of the first payment you can cancel for a pro-rata refund of the unused months.
After that a licence year isn’t refundable, but we can move the licence to another teacher at your school.
Paying by invoice or purchase order: the same terms apply. Invoices are due 30 days after they’re issued and the licence starts straight away. If an invoice is still unpaid 14 days after its due date, the licence is paused until it’s paid: students keep their free access and nothing is deleted. For a licence paid by invoice, we send the next year’s invoice 30 days before the licence year ends.

School plans and prices

8. Card disputes

If you don’t recognise a charge, please email us before you contact your bank. It’s usually the quickest way to sort it out.

9. Your legal rights

If you live in the UK or the EU, the law gives you 14 days to cancel most online purchases. Our money-back goes further for plans, passes and one-off purchases, because it applies even after you’ve used them. Nothing in this policy takes away your legal rights, including your rights if digital content is faulty (in the UK, under the Consumer Rights Act 2015).

10. Contact

Pete Bromfield · IB Math Revision · pbromfield@ibmathrevision.com