Retention outreach queue
Subscribers who've clicked Cancel but still have paid days on the clock. Sorted by most urgent — reach out to the top of the list first. When a Pro or Platinum row lands here, you have the number of days shown to talk them out of it before their access ends.
Auto-emails sent
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since v119 launch
Converted (un-cancelled)
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Still pending
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auto-emailed, awaiting outcome
Lapsed
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auto-emailed, cancelled anyway
Repeat cancellers
Accounts that have cancelled 2+ times. A rejoined badge marks cycles where the user resubscribed and then cancelled again — the true habitual pattern worth calling out.